Last updated: April 22, 2026
This Privacy Policy governs the processing of personal data collected through the contact form on [Etron]’s website (the “Site”). It complies with the GDPR (EU/EEA), CCPA/CPRA (California), and other applicable global privacy laws.
1. Controller Information
Controller: ETRON
Website: https://www.etron-global.com
Address: 50 Chun Xing Rd. Xiangcheng Economic Development Zone, Suzhou, Jiangsu 215143 China
E-Mail: marketing@etron-global.com
Tel: +86 0512 6546 6838
2. Personal Data We Collect
We only collect data necessary to respond to your inquiry. From the contact form, we gather:
- Full name
- Email address
- Phone number
- Company name
- Message content
Automatically collected data (via cookies/server logs):
- IP address (anonymized within 30 days)
- Browser type/version
- Device information
- Pages visited and timestamps
3. Legal Basis for Processing (GDPR)
We process your data based on:
- Consent: You explicitly check the consent box before submitting the form.
- Legitimate interest: Responding to inquiries, providing services, and improving our offerings (no overriding your fundamental rights).
4. How We Use Your Data
Your data is used solely for:
- Answering your inquiries and providing requested information
- Follow-up communication regarding your submission
- Improving our website and services (anonymized data only)
- Compliance with legal or regulatory obligations
We do not use your data for marketing purposes without your explicit consent.
5. Data Retention
- Inquiry data: Retained for 12 months from the date of your last interaction to resolve your query and for quality assurance.
- Anonymized usage data: Retained indefinitely to analyze site performance.
- After retention, your data is securely deleted or anonymized.
6. Data Sharing
We share your data only with trusted third parties necessary to fulfill your request:
- Customer relationship management (CRM) tools (e.g., HubSpot, Salesforce) to manage inquiries.
- Email service providers (e.g., SendGrid) to send responses.
All third parties are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your personal data to third parties.
7. International Data Transfers
If you are located outside China, your data may be transferred to and processed in countries with different privacy laws. We ensure transfers comply with GDPR by using:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Binding Corporate Rules (BCRs) where applicable.
8. Your Rights
Under applicable laws, you have the right to:
- Access: Receive a copy of your personal data.
- Rectification: Correct inaccurate data.
- Erasure: Request deletion (where permitted by law).
- Restriction: Limit processing under certain circumstances.
- Data portability: Receive your data in a machine-readable format.
- Withdraw consent: If processing is based on consent.
To exercise these rights, contact us at marketing@etron-global.com. We will respond within 30 days.
9. Cookie Policy
We use essential cookies to ensure the Site functions properly (e.g., form submission). We do not use non-essential cookies without your consent. For details, see our [Cookie Policy] (link to your cookie policy).
10. Children’s Privacy
Our Site is not directed at children under 16. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.
11. Data Security
We implement robust security measures to protect your data, including:
- Encryption of data in transit and at rest.
- Secure servers with firewalls and access controls.
- Regular security audits and employee training.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
12. Changes to This Policy
We may update this policy periodically. Significant changes will be posted on the Site with the “Last updated” date. Your continued use of the Site after changes constitute acceptance.
13. How to Contact Us
For questions, requests, or concerns about this policy or your data:
电子邮件：marketing@etron-global.com