This Privacy Policy governs the processing of personal data collected through the contact form on [Etron]’s website (the “Site”). It complies with the GDPR (EU/EEA), CCPA/CPRA (California), and other applicable global privacy laws.

1. Controller Information

Controller: ETRON

Website: https://www.etron-global.com

Address: 50 Chun Xing Rd. Xiangcheng Economic Development Zone, Suzhou, Jiangsu 215143 China

E-Mail: marketing@etron-global.com

Tel: +86 0512 6546 6838

2. Personal Data We Collect

You may browse this site without providing any personal information about yourself. However, to receive notifications, updates or request additional information about www.etron-global.com or this site, we may collect the following information:

• Full name, email address, phone number, company name, message content and user ID;
• Correspondence sent to or from us;
• Any additional information you choose to provide; and other information from your interaction with our Site, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Site, ad data, IP address and standard web log information.

If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.

3. Legal Basis for Processing (GDPR)

We process your data based on:

• Consent: You explicitly check the consent box before submitting the form.
• Legitimate interest: Responding to inquiries, providing services, and improving our offerings (no overriding your fundamental rights).

4. How We Use Your Data

Your data is used solely for:

• Answering your inquiries and providing requested information
• Follow-up communication regarding your submission
• Improving our website and services (anonymized data only)
• Compliance with legal or regulatory obligations

We do not use your data for marketing purposes without your explicit consent.

5. Data Retention

• Inquiry data: Retained for 12 months from the date of your last interaction to resolve your query and for quality assurance.
• Anonymized usage data: Retained indefinitely to analyze site performance.
• After retention, your data is securely deleted or anonymized.

6. Data Sharing

We don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a posting or other content violates other’s rights, or protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.

We may also share personal information with service providers who help with our business operations, and with members of our corporate family, who may provide joint content and services and help detect and prevent potentially illegal acts.

Should we plan to merge or be acquired by another business entity, we may share personal information with the other company and will require that the new combined entity follow this privacy policy with respect to your personal information.

7. Your Rights

Under applicable laws, you have the right to:

• Access: Receive a copy of your personal data.
• Rectification: Correct inaccurate data.
• Erasure: Request deletion (where permitted by law).
• Restriction: Limit processing under certain circumstances.
• Data portability: Receive your data in a machine-readable format.
• Withdraw consent: If processing is based on consent.

To exercise these rights, contact us at marketing@etron-global.com. We will respond within 30 days.

8. Cookie Policy

We use essential cookies to ensure the Site functions properly (e.g., form submission). We do not use non-essential cookies without your consent. For details, see our [Cookie Policy].

9. Children’s Privacy

Our Site is not directed at children under 16. We do not knowingly collect personal data from minors. If we discover such data, we will delete it immediately.

10. Data Security

We implement robust security measures to protect your data, including:

• Encryption of data in transit and at rest.
• Secure servers with firewalls and access controls.
• Regular security audits and employee training.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

11. Changes to This Policy

We may update this policy periodically. Significant changes will be posted on the Site with the “Last updated” date. Your continued use of the Site after changes constitute acceptance.

12. How to Contact Us

For questions, requests, or concerns about this policy or your data:

E-Mail：marketing@etron-global.com